-
Delivery
address
You must complete all the address fields when
entering your order, including the recipient phone number. Please avoid
using addresses where you believe the recipient to be absent most of the
day.
-
Delivery
times
Aristo Florist offers same-day delivery on our
“Flowers Collection” placed before the “Cut-Off Time”, as allowed in the
order process. Delivery times for Flower baskets, chocolate boxes and
Teddy and all other products do vary depending upon the supplier and the
destination city. Cut off times are indicated in the order process. Normally
next day delivery is available.
-
Special
occasions and local holidays
In general for special occasions the cut off
times are adjusted to be at least 3 to 5 days earlier. We will always
accept your orders, and in most cases be able to process them on time.
However, we cannot guarantee last minute orders for special occasions,
and we will make the delivery at the earliest possible date. For special
occasions we are unable to guarantee morning or afternoon delivery. Examples:
Valentine’s Day: Please place your orders at least 5 days in advance as
florists normally stop taking orders a few days before Valentine’s. For
last minute orders we may deliver during the days following Valentine’s
Day. Mother’s Day: Please order at least 5 days in advance and in general,
orders to be delivered for Mother’s Day (Sunday) are delivered the day
before, (Saturday). For last minute orders we may deliver the following
Monday or Tuesday. Diwali and New Year: Please order at least 5 days in
advance and in general all deliveries are made a minimum of 2 days before
the Diwali and the 1st January. For last minute orders we may deliver
up to and including the 28th of December, and the 3rd January respectively.
Local Holidays & Bank Holidays: Please order at least 3 days before. If
the delivery date coincides with a local holiday in the destination country,
and the local florist is closed, the order will be automatically sent
at the earliest opportunity when the holiday has ended. If you believe
that any of the above could apply to you then it is advisable to allow
extra time for such situations when placing your order.
-
Products
and images
Products only contain the items listed in the
product description. Vases and other items are not included unless stated
in the product description and are only used for display purposes. Product
photos of Flower Bouquets always represent the medium size. Product photos
are a representation of the arrangements and may vary
-
Substitution
policy
Roses will never be substituted with other flowers
or floral products without requesting your confirmation first. Flower
arrangements are unique and handmade, so no two are ever identical. Every
effort is made to fulfill your order as closely as possible to the product
photos and descriptions. In some cases, local florists may not have some
items in stock and careful substitutions of equal or greater value will
automatically be made. We will always maintain the value and concept of
the chosen product. * If an added product is not in stock with the local
florist we will add the money paid for the item to the value of the flowers
and create a bigger bouquet.
-
Scheduling
deliveries
Aristo Florist can guarantee flower delivery
on a specific day up to 6 months in advance. We cannot guarantee a specific
delivery time during the day. On some occasions, the recipient may be
called to ensure delivery on the date requested.
-
Hospitals,
hotels and company deliveries
* Orders to hospitals, hotels or company addresses
are not guaranteed, but in most cases arrive as requested. * Please indicate
the name and telephone number of the hospital, hotel or company. In the
case of hospitals we also need the recipient’s ward and room number. *
Aristo Florist will send your bouquet in accordance with the facilities
procedures, and cannot be held liable if these procedures prevent successfull
delivery, but our local florist will always attempt to do so. * You should
note that many hospitals do not permit florists to deliver bouquets personally
to individual rooms, and that most ICUs do not permit flowers. Please
check with the hospital before placing your order. ******Aristo Florist
cannot issue refunds if the delivery failed due to any of the above. ******
-
Cancellation
policy
** In the case that you want to cancel an order,
you will be given a full refund if you have given us a minimum of 3 days
notice before the delivery date. ** If notice is given less than 24 hours
before the delivery date no refund will be given. ** Please note that
all refunds will be made minus any taxes, charges or currency conversions
incurred by Aristo Florist during the transaction.
-
Duplicated
order
** If you placed 2 or more identical orders you
will receive a full refund for the duplicated order, provided that the
local florist does not make and deliver the item. ** If the local florist
does deliver the item we cannot give a refund. Aristo Florist cannot be
held responsible for duplicated orders.
-
Change
in order details
** You may change the order details via e-mail
only. Change in order details are only guaranteed if made 2 days before
the delivery date. ** If you have given the wrong delivery information
we cannot offer guaranteed delivery. In most cases you will be given the
opportunity to adjust the information before the delivery date. If the
florist reports to us that the delivery address is incorrect we will attempt
to contact you and acquire new information, but we are not responsible
if we cannot contact you. In some cases we will be able to deliver to
a new address free of charge, but this depends on the location of the
new address and the expenses incurred by the local florist. In certain
cases there may be extra charges.
-
Price
increase request
** In some rare cases we may be forced to contact
you and request a price increase to successfully deliver the flowers.
Working with local florists is a huge advantage with quality and timing;
however, it does mean that on rare occasions our local florist may be
subject to certain restrictions: ** If the delivery address of the order
is a remote place and the florist needs an extra fee for the long distance.
** If certain items are out of stock or market prices have suddenly risen,
due to local seasonal changes. ** If for special events or occasions the
market prices have risen over and above our advertised supplement. **
If for any other reason there is a need for more money to process the
order successfully. ** In all cases we will attempt to contact you and
confirm if you wish to add the requested price increase to the order or
cancel the order. If the order is canceled you will receive a full refund.
-
Invalid
credit card details
If you provide us with incorrect or invalid
credit card or payment details we cannot process your order. We will attempt
to contact you to correct these details, but in all cases you are fully
responsible for any issues that arise from providing such incorrect details.
-
Exceptions
Aristo Florist is not responsible for: Flowers
and preserved items delivered to incorrect addresses supplied by the sender.
Unsuccessful deliveries arising from the recipient not being present at
time of delivery at the address supplied by the sender. Decreased flower
and preserved itmes quality due to an incorrect delivery address supplied
by the sender, or a re-route requested by the sender. Flower and cake
quality problems, where delivery is delayed due to sender requiring signature
upon delivery.
-
Complaints
information, recipient information and digital
photos clearly showing the product and time of delivery. All complaints
must be made as soon as possible after the delivery date, and up to a
maximum of 7 days. This is very important to allow us to investigate the
complaint correctly with the local florists. After this date complaints
cannot be investigated.
-
RESPONSIBILITIES:
Aristo Florist is not responsible for failed
deliveries when (1) the customer provides an incorrect or outdated address,
(2) the gift recipient is on vacation or not home on repeated (2 maximum)
delivery attempts, or (3) the customer does not promptly (24 hours) provide
a corrected/new delivery address. If the transportation company is forced
to return a gift to us after 2 delivery attempts for any of the above
reasons, the customer will be charged for the shipping and handling.